All prices exclude vat

Returns and Handling Charges Policy

Product Returns can be requested by filling out ALL the details on the Returns page of on our website.

Requests for the return of catalogue goods may be subject to a handling charge if all of the following criteria are not met:

  1. The goods are unused and are bought from the Suttons Ross catalogue
  2. The goods are in good order
  3. The returns must include a completed goods return note, which Suttons Ross will supply
  4. Any goods to be returned that are outside the 30 days from the date of purchase.

Suttons Ross cannot accept responsibility for returns forwarded by customers using their carriers.
Under no circumstances should goods to be returned be given to a Suttons Ross representative.

Suttons Ross cannot accept any return of goods sourced on a customer's behalf listed outside the Suttons Ross catalogue. Such orders for non-catalogue goods are non-cancellable and non-returnable and, as such, are accepted entirely at the customer's own risk.

What can we do for you ?

  • Fast Delivery

    We are able to dispatch the majority of items on the day of purchase. We provide a reliable DPD text/email delivery time confirmation service. When you place an order with us, DPD can email and text you your delivery time to within an hour’s time slot. Time is of the essence and we are happy to go the extra mile to offer you peace of mind.

  • Shop Online 24/7

    Why not register an online account on our website? This will enable you to purchase what you need, no matter what time of day or night or where you are located. Just click on “register” in the top right hand corner and fill in the simple form. List price discounts will also show up online, as and when they are issued to you. When logged in, you will also be able to see live stock figures and all of our current, exclusive special offers.

  • Best Quality

    We always endeavour to source the highest quality products on the market, throughout the world and provide them to customers at the most competitive prices. We are constantly alert to new product lines that are introduced to the market and have access to futuristic, ground-breaking stock. With the most sought after ranges at our fingertips and close connections with the leading suppliers in the pneumatic and hydraulic industry, we can cater for your every need.