Returns and Handling Charges Policy

Product Returns can be requested by filling out ALL the details on the Returns page of on our website.

Requests for the return of catalogue goods may be subject to a handling charge if all of the following criteria are not met:

  1. The goods are unused and are bought from the Suttons Ross catalogue
  2. The goods are in good order
  3. The returns must include a completed goods return note, which Suttons Ross will supply
  4. Any goods to be returned that are outside the 30 days from the date of purchase.

Suttons Ross cannot accept responsibility for returns forwarded by customers using their carriers.
Under no circumstances should goods to be returned be given to a Suttons Ross representative.

Suttons Ross cannot accept any return of goods sourced on a customer's behalf listed outside the Suttons Ross catalogue. Such orders for non-catalogue goods are non-cancellable and non-returnable and, as such, are accepted entirely at the customer's own risk.

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