Privacy Policy

www.suttonsross.co.uk is owned, operated, and controlled by Suttons Ross, who respect your right to privacy. 

Our privacy policy has been developed to inform you what information may be collected and how it is used, stored and protected. All personal information we collect will be used in accordance with the Data Protection Act 1998. By registering to use this site or by using it to enquire, you agree to your personal information being used in accordance with the policy.

Collecting personal information
When you register to use this site or place an order, you will be asked to submit certain personal information. You will also be asked to provide personal information when subscribing to our newsletter, requesting a catalogue, completing a questionnaire, or, for example, entering a competition.

We only collect the personal information you provide and are committed to storing this data securely. To protect stored information, we use SSL encryption technology, which ensures that the information is not accessible to other users or third parties.

Using personal information
The information that you submit to us is used to:

1. Authenticate your identity when you log in
2. Process and fulfil your order
3. Send you a catalogue and/or other product literature if requested
4. Keep you informed about our special offers, new products and competitions
5. Monitor how much the site is used so we can review, develop and improve the products and services we offer

As a matter of default, personal information will be deleted if a customer remains inactive for three years.

Keeping you informed

We may inform you about our products and services via post; however, if you would like to receive this information via email, kindly opt-in to this service when registering for a website account (where you can also request our newsletter) or emailing us your completed customer account form.

If you do not wish to receive such information, you can be removed from our mailing list by:

1. Writing "Please remove me from your mailing list" on the envelope before returning it to us
2. Selecting the "unsubscribe link" at the bottom of the email
3. Emailing us with the subject line "unsubscribe."

Disclosing your information
Your information will be passed on to a third party for us to:

1. Process credit card payments
2. Process and deliver orders
3. Anaylse sales by our suppliers

These third parties will only have access to the personal information required to complete their task. We will never sell customer information to third parties.

Protecting your information

When you submit personal information to the site, i.e. when registering or updating your account details, the data you provide is sent in a secure encrypted form. We also use an encryption transmission system when you place an order with a credit or debit card. This technology is called SSL. It is an industry-standard 128-bit encryption and is the strongest currently available.

You can telephone or email us if you do not wish to order online.
Direct sales order line: 01989 768 545
Direct sales order email: enquiries@suttonsross.co.uk

Cookies

We use' cookies' to help us track how many visitors our site receives, how frequently they visit, and the products they purchase. 

A cookie is a small piece of information that our site transfers to the Web browser on your computer's hard drive. They enable our site to recognise your browser.

Cookies do not contain confidential information such as credit card numbers or address details and cannot transmit any other data on your computer. 

If you do not wish to receive cookies from our site, you can adjust your browser so that they are not accepted. If you need to learn how to do this, your browser will offer guidance through its help menu. If you turn your cookies off, you can still use our site.